Delivery & Returns Policy

Delivery Policy

Physical Goods

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via our shipping partner. Same day dispatch of order is received before midday and within 5 to 7 working days; however, if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at info@turmerix.co.uk.

Return Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.

  1. Please email turmerix1@gmail.com to request a refund and attach any supporting information to help your case.
  2. Once approved, mail your returned item to: UNIT 1,87 BEDDINGTON LANE, CROYDON, CR0 4TD., UK
  3. A refund or replacement product will be organised once product is returned.

Note : Please also refer to the Terms & Conditions section for further detail.