Delivery & Returns Policy
Delivery & Returns Policy

Delivery Policy

Physical Goods

After ordering online, you will receive an email confirmation from PayPal containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via our shipping partner. Cut off time for same day dispatch of the order is noon, order received later in the day will be dispatched the next working day. The orders are delivered within 4 to 5 working days; however, if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at order@turmerix.co.uk.

Returns Policy

How To Return An Item

Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 14 days of your purchase.

  1. Please email us at: order@turmerix.co.uk to request a refund and attach any supporting information to help your case.
  2. Once approved, mail your returned item to: UNIT 1, 87 BEDDINGTON LANE, CROYDON, CR0 4TD , UK
  3. A refund or a replacement product will be organised once product is returned as per your request.